Samsung Washing Machine Error Code SYMPTOM‑LOUD‑NOISE — How to Fix (Washing machine making loud noise)

The Samsung washing machine error code SYMPTOM-LOUD-NOISE can be alarming, especially when accompanied by a loud banging, grinding, or rattling sound during any cycle. This error code signals a mechanical problem that, if left unchecked, can cause further damage to the machine. In this comprehensive guide, we’ll walk you through the possible causes, troubleshooting steps, and repair options to get your Samsung washer running smoothly again.

What the SYMPTOM-LOUD-NOISE Code Actually Means

The SYMPTOM-LOUD-NOISE error code on Samsung washing machines indicates an unusual noise issue, typically originating from the drum, motor, or suspension system. This code is not an error code per se but rather a symptom code that points to a mechanical problem. The noise can be caused by a variety of factors, including an unbalanced drum, worn-out or damaged components, or issues with the suspension system.

The sensor or component that triggers this code is usually the vibration sensor or the motor control board, which monitors the washer’s operation and detects unusual vibrations or noises. If you’re experiencing this issue, it’s essential to address it promptly to prevent further damage to your washer.

Fast Troubleshooting Steps

Before calling a professional, perform these quick checks to help identify the issue:

• Power cycle: Unplug the washer from the wall outlet, wait 60 seconds, and plug it back in. This simple reset can sometimes resolve the issue.
• Check for blockages: Ensure there are no blockages or debris in the drum or drain pump filter.
• Inspect the drain hose: Verify that the drain hose is not kinked or clogged.

Probable Causes, Most Likely First

Here are the possible causes of the SYMPTOM-LOUD-NOISE error code, ranked by likelihood:

1. Worn-out or Damaged Drum Bearing

• Description: The drum bearing supports the drum and allows it to rotate smoothly. Over time, it can wear out or become damaged, causing noise and vibration.
• How to verify: Check the drum bearing play by rotating the drum by hand. If it feels loose or rough, the bearing may be worn out.
• Fix difficulty: Medium to high
• Cost: $50-$150 (drum bearing kit)

2. Faulty Shock Absorbers or Suspension Rods

• Description: Shock absorbers and suspension rods help stabilize the drum during operation. If they become worn out or damaged, they can cause noise and vibration.
• How to verify: Inspect the shock absorbers and suspension rods for signs of wear or damage.
• Fix difficulty: Medium
• Cost: $50-$150 (shock absorber or suspension rod)

3. Imbalanced Drum or Uneven Load

• Description: An imbalanced drum or uneven load can cause the washer to vibrate excessively, leading to noise and the SYMPTOM-LOUD-NOISE error code.
• How to verify: Check the drum for any blockages or debris and ensure the load is evenly distributed.
• Fix difficulty: Low
• Cost: $0 (no parts needed)

4. Worn-out or Damaged Drive Belt or Motor Coupling

• Description: The drive belt or motor coupling connects the motor to the drum. If it becomes worn out or damaged, it can cause noise and vibration.
• How to verify: Inspect the drive belt or motor coupling for signs of wear or damage.
• Fix difficulty: Medium to high
• Cost: $20-$100 (drive belt or motor coupling)

Solving the Root Issue

The most common cause of the SYMPTOM-LOUD-NOISE error code is a worn-out or damaged drum bearing. Here’s a step-by-step guide to replace the drum bearing:

Safety Precautions

• Unplug the washer from the wall outlet to prevent electrical shock.
• Wear protective gloves and safety glasses to prevent injury.

Tools Needed

• Phillips #2 screwdriver
• 7 mm socket set
• Shop vac or bucket (to catch water)

Step-by-Step Instructions

1. Remove the lower front panel: Use a Phillips #2 screwdriver to remove the screws holding the lower front panel in place. Gently pull the panel forward to access the drum bearing.
2. Disconnect the drain hose: Use a pair of pliers to loosen the hose clamp and pull the hose off the drain pump filter.
3. Remove the drum bearing retainer: Use a 7 mm socket to remove the bolt holding the drum bearing retainer in place. Gently pull the retainer forward to access the drum bearing.
4. Remove the old drum bearing: Use a bearing puller or a hammer and chisel to remove the old drum bearing. Be careful not to damage the surrounding components.
5. Install the new drum bearing: Apply a small amount of grease to the new drum bearing and install it in the drum. Make sure it’s securely seated and centered.
6. Reassemble the washer: Reattach the drum bearing retainer, drain hose, and lower front panel.

Time Estimate

• 1-2 hours

What “Fixed” Looks Like

• The washer operates quietly and smoothly, with no unusual noises or vibrations.

What Differs Between Models

The SYMPTOM-LOUD-NOISE error code can occur on various Samsung washer models, but some models are more prone to this issue than others. Here are some model-specific differences:

• Samsung WF3500: This model is known to have issues with the drum bearing, which can cause noise and vibration.
• Samsung WF4500: This model has a reputation for having problems with the suspension rods, which can cause noise and vibration.

Cost Estimate: Parts & Labor

Here’s a breakdown of the estimated repair costs for the SYMPTOM-LOUD-NOISE error code:

DIY Limits: When Expert Help Is Needed

If you’re not comfortable with DIY repairs or if the issue persists after trying the troubleshooting steps, it’s time to call a professional. Here are some scenarios where you should seek professional help:

• Severe noise or vibration: If the noise or vibration is severe and causing concern, it’s best to seek professional help.
• Uncertain diagnosis: If you’re unsure about the cause of the issue or need help with diagnosis, a professional can assist you.

Avoiding Future Occurrences

To prevent the SYMPTOM-LOUD-NOISE error code from occurring in the future, follow these maintenance tips:

• Regularly clean the drain pump filter: Clean the drain pump filter every 1-2 months to prevent clogs and blockages.
• Check and balance the load: Ensure the load is evenly distributed and balanced to prevent excessive vibration.
• Lubricate the drum bearing: Apply a small amount of grease to the drum bearing every 6-12 months to keep it running smoothly.

Frequently Asked Questions

Here are some frequently asked questions about the SYMPTOM-LOUD-NOISE error code:

• Q: What causes the SYMPTOM-LOUD-NOISE error code?
  • A: The SYMPTOM-LOUD-NOISE error code is usually caused by a mechanical issue, such as a worn-out or damaged drum bearing, faulty shock absorbers or suspension rods, or an imbalanced drum or uneven load.
• Q: How do I reset the SYMPTOM-LOUD-NOISE error code?
  • A: You can try resetting the error code by unplugging the washer from the wall outlet, waiting 60 seconds, and plugging it back in. However, this may not resolve the underlying issue.
• Q: Can I fix the SYMPTOM-LOUD-NOISE error code myself?
  • A: Yes, you can try fixing the SYMPTOM-LOUD-NOISE error code yourself if you’re comfortable with DIY repairs and have the necessary tools and expertise. However, if you’re unsure or the issue persists, it’s best to seek professional help.

For more information on appliance repair, you can visit our Bosch dishwasher error E01 or Bosch dishwasher error E09 pages.

If you need further assistance or have questions about your Samsung washer, feel free to reach out to Samsung’s customer support at 1-800-726-7864.

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