Samsung Washing Machine Medium

Samsung Washing Machine Error Code 5E — How to Fix (Not draining)

Fix Samsung Washing Machine error code 5E. Step-by-step guide to diagnose and resolve the not draining on Samsung washing machines.

⏱️ Time30-60 minutes
📋 DifficultyMedium
🔧 Model(various models)
⚠️ Error5E

What Does Error Code 5E Mean?

Error 5E on your Samsung Washing Machine means: Error code 5E on your Samsung Washing Machine indicates a not draining issue. This means that water is not being drained from the washer, causing it to overflow and potentially leading to damage. It's essential to address this issue promptly to prevent further problems.

What You'll Need

🔧 Tools

  • Multimeter (digital or analog)
  • Phillips
  • T20 Torx screwdriver
  • Drain hose clamp (for models with removable drain hoses)

🛒 Parts

  • Drain Pump Filter
  • Drain Hose

How to Fix Error 5E — Step by Step

  1. 1

    Reset the Washing Machine

    Begin by resetting your Samsung Washing Machine. Unplug the washer from the power outlet and press and hold the Start/Pause button for 10 seconds. Release the button and plug the washer back in. This will reset the machine's controls and may resolve the issue.

    💡 Pro Tip: If you have a Samsung smart washer, you can also try resetting it through the Smart Control app.

  2. 2

    Check the Drain Pump Filter

    The drain pump filter is a common cause of not draining issues in Samsung Washing Machines. Locate the filter, usually found at the bottom of the washer, and remove any debris or blockages. Check the filter's condition and replace it if it's damaged or clogged.

    💡 Pro Tip: Make sure to clean the filter regularly to prevent clogs and ensure proper drainage.

  3. 3

    Inspect the Drain Hose

    Inspect the drain hose for any kinks, twists, or blockages. Check the hose's condition and replace it if it's damaged or clogged. Ensure the hose is securely connected to the washer and drain.

    💡 Pro Tip: Use a drain hose clamp to secure the hose and prevent leaks.

  4. 4

    Measure the Drain Pump Resistance

    Use a multimeter to measure the drain pump's resistance. Set the multimeter to the ohms function (Ω) and touch the probes to the pump's terminals. A reading of 10-20 ohms indicates a functioning pump. If the reading is higher or lower, the pump may be faulty.

    💡 Pro Tip: Refer to your washer's user manual for specific multimeter readings and pump specifications.

  5. 5

    Replace the Drain Pump (if necessary)

    If the drain pump is faulty, you'll need to replace it. Purchase a replacement drain pump specifically designed for your Samsung Washing Machine model. Follow the manufacturer's instructions for installation and ensure proper connections.

    💡 Pro Tip: Consult a professional if you're unsure about replacing the drain pump or If safety is a concern at any point during the repair,

When to Call a Professional

If you're unsure about the cause of the not draining issue or If safety is a concern at any point during the repair, have a trained technician take a look.

Error 5E Explained

Error code 5E on your Samsung Washing Machine indicates a not draining issue, which can be caused by a clogged drain pump filter, kinked or clogged drain hose, or a faulty drain pump. This error can lead to water overflowing, potentially damaging your washer and causing further problems. It’s essential to address this issue promptly to prevent damage and ensure your washer continues to function properly.

Related issue? If your Samsung washing machine is showing a different error code, see our guide on [Samsung Washing Machine Error dE](/samsung/washing machine/error-de/).

What Leads to Error 5E

  • Clogged Drain Pump Filter: Debris, lint, or other particles can accumulate in the drain pump filter, blocking water flow and causing the not draining issue.
  • Kinked or Clogged Drain Hose: A kinked or clogged drain hose can prevent water from draining properly, leading to the not draining error.
  • Faulty Drain Pump: A faulty drain pump can cause the not draining issue, often due to wear and tear, damage, or improper installation.

Helpful Details

  • Model-Specific Notes: For Samsung Washing Machines with a removable drain hose, ensure the hose is securely connected to the washer and drain. Consult your user manual for specific instructions.
  • Warranty Information: Check your warranty to see if it covers repairs or replacements for the drain pump or other components.
  • Cost Estimates: Replacing a drain pump can cost between $50 to $200, depending on the model and location.
  • Preventive Maintenance: Regularly clean the drain pump filter and inspect the drain hose to prevent clogs and ensure proper drainage.

Preventing Future Washing Machine Errors

Regular maintenance can prevent many common error codes, including 5E:

  • Don’t overload the drum. An unbalanced load puts stress on bearings and suspension.
  • Leave the door ajar after each wash to prevent mold and mildew growth in the gasket.
  • Run a monthly cleaning cycle with a washing machine cleaner or white vinegar.

Samsung Support & Warranty

Samsung offers a standard 1-year parts and labor warranty on most appliances. Extended warranties may be available through Samsung Care+. If your washing machine is still within the warranty period, contact Samsung support at 1-800-726-7864 before attempting repairs yourself — unauthorized repairs may void your coverage. You can also visit samsung.com/us/support/ for model-specific troubleshooting resources.

Repair Cost Estimate

  • DIY repair: $15-$75 for parts (if needed), plus your time
  • Professional repair: $100-$250 including parts and labor
  • Replacement: Check if repair cost exceeds 50% of a new washing machine price — if so, replacement may be more economical

If you’re troubleshooting your Samsung washing machine, these related guides may help:

  • [Samsung Washing Machine Error dE](/samsung/washing machine/error-de/)
  • [Samsung Washing Machine Error 8E](/samsung/washing machine/error-8e/)
  • [Samsung Washing Machine Error OE](/samsung/washing machine/error-oe/)

Other Samsung appliance guides:

Related Samsung Washing Machine Error Codes

Error Samsung Washing Machine Error Code 1E Error Samsung Washing Machine Error Code 4E

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